Refund policy

Vintage Velvet Return, Exchange & Refund Policy

Effective date: 29 August 2026

We want your return or exchange experience to be clear and straightforward. Please review the conditions below before submitting a request.

1. Return and Exchange Eligibility

A return or exchange request must be initiated within 7 days of delivery.

Please submit your request through our official Return Portal:

Start a Return or Exchange

Only one return or exchange request can be created for each order, so please select all applicable items when submitting your request.

2. Product Condition and Original Packaging

For a standard return or exchange, the product must be:

  • Unused, unworn, unwashed and unaltered

  • Free from stains, odours, damage or signs of use

  • Returned with all original accessories

  • Returned with its original product tag and Vintage Velvet packaging

Missing Packaging Deductions

Where the following packaging was originally supplied with the product, the applicable replacement amount will be deducted after quality inspection:

  • Missing handbag dust bag: ₹80 per dust bag

  • Missing organza pouch: ₹30 per pouch

  • Missing jewellery pouch: ₹50 per pouch

  • Missing scarf packaging or sleeve: ₹30 per item

These deductions apply separately for every missing packaging item and are additional to any applicable pickup or refund-processing charges.

For refunds or store credit, the amount will be deducted from the eligible value. For exchanges, the applicable packaging replacement amount must be paid before the replacement is dispatched.

If the original product tag is missing, removed, detached or altered, the standard return or exchange will be rejected.

These packaging deductions and tag requirements do not apply to a verified damaged, defective or incorrect-item claim.

Products that fail quality inspection may be rejected and returned to the customer.

Once approved, the returned product must reach us within 15 days of approval.

3. Return Shipping Options

Reverse Pickup

Where serviceable, Vintage Velvet can arrange a reverse pickup for ₹120 per return or exchange request.

The pickup charge must be paid through the Return Portal before submitting the request.

Self-Shipping

You may send the approved return to us using a reliable, trackable courier at your own cost.

Return Address:

Vintage Velvet
Gala No. 7, D Wing
Agarwal Industrial Estate
Capt. Samant Road
Jogeshwari West
Mumbai – 400102

Please retain the courier receipt and tracking details until your return has been processed. Vintage Velvet cannot be responsible for parcels lost or damaged during self-shipping.

4. Exchanges

Exchanges are subject to product and stock availability.

If you select a different product, any applicable price difference and exchange charge will be displayed in the Return Portal before submission.

Each eligible product can be exchanged only once.

5. Refund and Store-Credit Options

After the returned product passes quality inspection, you may select one of the available options:

Store Credit

The eligible product value will be issued as store credit. Store credit does not expire and may be used across multiple eligible orders.

Any additional promotional store-credit bonus displayed in the Return Portal is subject to the offer available at the time of submission.

Refund to Original Payment Method

  • Prepaid-order refunds will be returned to the original payment method.

  • COD-order refunds will be processed through UPI or bank transfer.

A refund-processing fee of ₹30 or 3% of the returned product value, whichever is higher, applies to refunds made to the original payment method, UPI or bank transfer.

Original shipping and handling charges are non-refundable.

Applicable return, exchange or refund charges must be paid through the Return Portal before submitting the request.

Refunds are generally processed within 7–10 business days after quality inspection and approval. Bank and payment-provider processing timelines may vary.

6. Damaged, Defective or Incorrect Items

A damaged, defective or incorrect item must be reported within 24 hours of delivery.

Please provide a clear description and at least one photograph or video showing the issue.

Once the claim is verified, Vintage Velvet will arrange a free return pickup and provide either:

  • A replacement, subject to availability; or

  • A full refund without return or refund deductions

For standard products, the issue may be reported through the Return Portal or WhatsApp.

For Discount Corner or other Final Sale products, please contact us directly on WhatsApp because these products are blocked from standard portal returns.

7. Final Sale and Excluded Products

Products explicitly marked Final Sale, products listed in Discount Corner, and products covered by specific non-returnable promotional terms are not eligible for ordinary returns or exchanges.

They remain eligible for assistance if received damaged, defective or incorrect, provided the issue is reported within 24 hours of delivery.

Purchases made through third-party sellers, marketplaces or resellers are not covered by this policy and must be handled through the original seller.

8. Contact Us

For standard return or exchange requests, please use the Return Portal:

https://vintagevelvetonline.com/apps/quickreturns

For damaged, defective or incorrect Final Sale items, or if you experience a technical problem with the portal:

WhatsApp: +91 93721 26120
Email: cc@vintagevelvetonline.com

Please include your order number in all communications.