Shipping policy

Order Processing

Orders are generally packed and dispatched within 1–2 working days. Working days exclude Sundays and public holidays.

During major sales, festive periods or unusually high order volumes, dispatch may take slightly longer. We will notify you if there is a significant delay.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address or mobile number provided at checkout.

Please allow some time for the courier tracking page to reflect the latest movement after dispatch.

Delivery Time

Most domestic orders are delivered within 3–7 working days after dispatch. Delivery to remote locations or delays caused by weather, courier disruptions or other circumstances outside our control may take longer.

If your order remains undelivered for more than 15 working days after dispatch, please contact us so that we can investigate it with the courier partner.

Shipping Charges

Applicable shipping charges are displayed during checkout before payment. Selected products or promotions may include free shipping.

International Shipping

For international delivery enquiries, please contact us on WhatsApp or email before placing your order. Availability, shipping charges and estimated delivery time will be confirmed based on the destination.

Delayed or Lost Shipments

If a shipment is significantly delayed, we will raise an investigation with the courier partner. If the shipment is officially confirmed as lost, we will offer a replacement or refund, subject to product availability and verification.

Marked Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it, please contact us within 24 hours of the delivery update. We will raise an investigation with the courier partner.

Such claims are reviewed using the courier’s delivery records and proof of delivery.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a parcel is returned because of an incorrect or incomplete address, an unreachable recipient, refusal or repeated unsuccessful delivery attempts, additional shipping charges will apply before it can be dispatched again.

Order Changes and Cancellations

Please contact us immediately if you need to change or cancel an order. Changes or cancellations are possible only before the order has entered processing or packing.

Once an order has been processed or dispatched, it cannot be changed or cancelled.

Discount Codes

Discount codes cannot be added retrospectively after an order has been placed. An unused valid code may be used on a future eligible order, subject to its applicable terms.

Order Cancellation by Vintage Velvet

In rare cases, an order may be cancelled because of payment verification issues, incorrect information, inventory unavailability or security checks. If payment has already been collected, the applicable refund will be initiated.

Contact Us

Email: cc@vintagevelvetonline.com
WhatsApp: +91 93721 26120