1. Self-Serve Returns Within 48 Hours:
Customers may initiate a return within 48 hours of receiving their order by logging into the website by using your email ID. If you have any issues feel free contacting us via WhatsApp at +91-9372126120.
Notification of intent to return must be received within the specified timeframe to qualify for a return.
2. Return Process:
Upon receipt of the return request and subsequent approval from our team, customers are required to send the item(s) to the following address:
A/403, Hill Park (G+7), Capt. Samant road, Near Agarwal Estate, Jogeshwari West, Mumbai - 400102.
3. Options for Returns:
Upon receipt and inspection of the returned item(s), customers will be given a credit note of equivalent value, applicable towards future purchases from Vintage Velvet.
Exceptions:
This Policy does not apply to products purchased through third-party sellers or resellers. Additionally, returns and exchanges are not available for items purchased during promotional sales or at discounted prices.
